General Terms and Conditions of Sale
Preamble
These General Terms and Conditions of Sale govern the purchase of products marketed through the e-commerce website www.tenutecocconi.com.
All products branded Tenute Cocconi on the Website are sold, marketed, and distributed by:
DARUMA S.r.l.
Registered Office: Viale degli Artigiani 9 – 71121 Foggia (FG)
VAT No.: 04356040719
E-mail: commerciale@darumasrl.it
The trademark “Tenute Cocconi”, its distinctive signs, and the marketed products belong to:
Tenute Cocconi Srl Società Agricola
Access to the Website and the use of the purchase services imply the full acceptance of these General Terms and Conditions of Sale.
Art. 1 – Scope of application
1.1 Any sale made through the Website constitutes a distance contract governed by Legislative Decree 206/2005 (“Consumer Code”) and Legislative Decree 70/2003 on electronic commerce.
1.2 These General Terms and Conditions of Sale apply to all sales made by DARUMA S.r.l. through the Website www.tenutecocconi.com.
1.3 DARUMA S.r.l. reserves the right to modify these General Terms and Conditions of Sale at any time. Any changes will be effective from the date of publication on the Website.
1.4 The applicable conditions are those in force on the date the order is placed by the user.
1.5 These conditions do not govern services or products provided by third parties available on the Website via links, banners, or external connections.
1.6 The user is required to carefully read these General Terms and Conditions of Sale before making any purchase.
1.7 Placing an order implies full knowledge and complete acceptance of these General Terms and Conditions of Sale.
Art. 2 – Purchases on the Website
2.1 Purchases can be made:
- upon registration on the Website or as a guest, where permitted;
- by consumers and business professionals.
2.2 DARUMA S.r.l. reserves the right to refuse or cancel orders originating from users:
- involved in legal disputes with the Seller;
- who have breached previous contractual conditions;
- who have provided false, incomplete, or inaccurate data;
- involved in fraudulent or unlawful activities.
2.3 If alcoholic products are available on the Website, purchase is exclusively permitted to adults according to current Italian legislation.
2.4 The user is invited to carefully check ingredients, allergens, and food information listed in the product data sheets before purchasing. DARUMA S.r.l. cannot be held responsible for allergies, intolerances, or improper use of the purchased products.
Art. 3 – Registration on the Website
3.1 To register on the Website, the user must enter:
- e-mail address;
- password.
3.2 The user undertakes to keep their access credentials with due care.
3.3 The user guarantees that the data provided are truthful, complete, and updated, undertaking to indemnify DARUMA S.r.l. from any liability arising from inaccurate or false information.
Art. 4 – Conclusion of the contract
4.1 To conclude a purchase contract on the Website, the user must fill in the electronic order form and send it following the instructions on the Website.
4.2 The contract is considered concluded when the order is received by the Seller’s server.
4.3 After submitting the order, the user will receive a confirmation e-mail containing:
- summary of the purchased products;
- total price;
- shipping costs;
- payment method used.
Art. 5 – Product availability
5.1 The products on the Website are available while stocks last.
5.2 A product may become unavailable after the order has been submitted.
5.3 In case of product unavailability, the Customer will be promptly informed and may choose:
- a refund of the amount paid;
- to wait for restocking;
- replacement with an equivalent product.
5.4 Any refunds will be processed within 15 working days.
Art. 6 – Product data sheets
6.1 Each product is accompanied by a descriptive sheet containing its main characteristics.
6.2 The images on the Website are for illustrative purposes only and may differ slightly from the actual product due to display settings or packaging updates.
Art. 7 – Prices
7.1 All prices indicated on the Website are expressed in Euros (€) and include VAT.
7.2 Shipping costs are indicated separately prior to order confirmation.
7.3 DARUMA S.r.l. reserves the right to modify prices at any time, provided that the price applied will be the one displayed at the time the order is placed.
Art. 8 – Purchase orders
8.1 Products will be shipped only after payment authorization is completed.
8.2 Ownership of the products is transferred to the Customer upon delivery to the carrier.
8.3 The risk of loss or damage to the products is transferred to the Customer when they physically take possession of the products.
8.4 The order will be considered cancelled in the event of non-payment of the amount due.
Art. 9 – Payment methods
9.1 The following payment methods are accepted on the Website:
- Credit and debit cards;
- PayPal;
- Apple Pay;
- Google Pay.
9.2 Major cards belonging to the following networks are accepted:
- VISA;
- Mastercard;
- Maestro.
9.3 Payments are handled via secure and certified systems compliant with PSD2 regulations.
9.4 Payment data are transmitted directly to authorized providers and are not stored in any way on the Seller’s servers.
9.5 In case of payment via PayPal, the user will be redirected to the PayPal website to complete the transaction according to PayPal’s conditions.
Art. 10 – Shipping and deliveries
10.1 Deliveries are made within the territory indicated on the Website.
10.2 Delivery times are indicative and normally within 5 working days, except in cases of force majeure.
10.3 In any case, delivery will take place within the maximum period provided by applicable law.
10.4 Upon delivery, the Customer is required to verify:
- integrity of the packaging;
- absence of obvious damage;
- conformity of the number of packages.
10.5 Any anomalies must be immediately contested to the courier and promptly communicated to DARUMA S.r.l.
Art. 11 – Right of withdrawal
11.1 Pursuant to Art. 52 of the Consumer Code, the consumer Customer has the right to withdraw from the purchase within 14 days of delivery of the products.
11.2 The right of withdrawal is excluded for:
- opened food products;
- sealed goods not suitable for return for hygienic or health protection reasons once opened;
- perishable or customized products.
11.3 To exercise the right of withdrawal, a written notification must be sent to:
commerciale@darumasrl.it
11.4 Products must be returned intact, unused, and in their original packaging.
11.5 Refunds will be made within the timeframes provided by law using the same payment method used for the purchase.
Art. 12 – Limitation of liability
12.1 DARUMA S.r.l. shall not be held liable for:
- temporary Website outages;
- technical errors or misprints;
- damages resulting from improper use of the products;
- delays attributable to couriers or events of force majeure.
12.2 Except in cases of willful misconduct or gross negligence, the Seller’s liability shall not exceed the total value of the contested order.
Art. 13 – Intellectual property
13.1 All contents on the Website, including texts, images, photographs, videos, logos, graphic layouts, software, and catalogues, are protected by current intellectual property laws.
13.2 The trademark “Tenute Cocconi” is the exclusive property of Tenute Cocconi Srl Società Agricola.
13.3 Any unauthorized reproduction, distribution, or use of the Website contents is strictly prohibited.
Art. 14 – Privacy
14.1 The processing of personal data takes place in compliance with EU Regulation 2016/679 (GDPR) and applicable Italian legislation.
14.2 For more information, please consult the Privacy Policy available on the Website.
Art. 15 – Applicable law and jurisdiction
15.1 These General Terms and Conditions of Sale are governed by Italian law.
15.2 For any dispute relating to the application, execution, or interpretation of these Conditions:
- if the Customer is a consumer, the competent court shall be the place of residence or domicile of the consumer;
- in all other cases, the Court of Foggia shall have exclusive jurisdiction.